As an ITIL expert, you want your company to profit in the best possible way from ITIL. Ensure the quality of your IT processes through a certified software. helpLine is worldwide one of the leading software systems for IT Service Management (ITSM) — certified according to PinkVERIFY 2011 and classified as "Emerging Leader" by Forrester Research.* The ITSM solution offers out-of-the-box tested work flows and functionalities for the integrated work of all IT service processes used. The system supports the entire life cycle of your IT Service Management according to ITIL.
Service OperationBest practice workflows control all IT service processes in service operations. Alongside incident management and problem management, the system supports request fulfillment management as well as event management.
Service TransitionThe service asset & configuration management provides a solid basis for IT service management. In addition, our solutions support the change management and knowledge management processes.
Continual Service ImprovementComprehensive functions for Service reporting help with tangible information for the monitoring, evaluation and improvement of the IT service management.
Service Strategy and Service DesignBy dint of vital functions in Service Portfolio Management, helpLine supports strategic planning. A more detailed organization is done within the scope of Service Catalog Management and Service Level Management.
Manpower planningThrough the integrated functions for workforce management, you deploy your employees optimally—so they can be satisfied and work successfully for your customers' benefit.
Verify each CI reliablyThe extensive Service Asset and Configuration Management makes an essential contribution to the performance of the IT service management. Supported by a state-of-the-art data exchange architecture, you can map all essential information of the Configuration Management database (CMDB) or the Configuration Management System (CMS) in a main data model. You can access your inventory database or use our inventory software. Everybody involved in the service is provided with an integrated view of business services, technical services and the underlying infrastructure with its shortcuts.
*Forrester Research, Inc., Market Overview: IT Service Management Support Tools 2010