As system administrator, you need convenient configuration tools and easy interfaces for system integration. You can carry out the adjustments of processes easily yourself. Special training sessions for administrators prepare you for your tasks. And should you get stuck: As the manufacturer of service management systems, we take our service promise seriously: Our Support is available to you for all questions you might have concerning our software and the system integration!
You can comfortably integrate customer data from CRM or ERP software or other databases in your ticket system via standard interfaces. This way, the required exchange with internal or external third-party systems is no problem.
Comfortable configuration tools
Administrators and process designers use convenient configuration tools in order to set up individual settings. For instance, you can define your processes by “drag and drop.”
Standard interfaces to the common communication systems make the integration of e-mail and telephone applications easy.
Ensuring compliance with security policies
Use the rights and role system so as to design a secure ITSM solution for yourself. At any given time, only those employees who have access to the incidents and data are authorized to do so.
Rely on a software architecture that is based on state-of-the-art standard technologies. Application server, Web server, reporting functions and administration tools are easy to install and keep up-to-date. You'll find more detailed information under System requirements