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CIO: Benefit from ITIL through IT service automation

Most organizations pursue two main goals when they base their IT processes on ITIL: For one, they want to comply with defined quality standards by applying best practices. Secondly, more efficient processes and thus long-term cost benefits are to be achieved. You support both these goals through the automation of service processes.

Service design for optimal business alignment

One central responsibility of the CIO is the design and continual further development of a concrete range of IT services for the business. Especially in the area of service design, ITIL V3 defines new standards that are even more closely aligned to the business. Implement the results of the service design according to ITIL optimally into the day-to-day practice of your IT service management.

Quality and transparency through service levels

Present the business services offered to your customers in a clearly arranged catalog and impress them with reliable service. Because an active service level management allows for the automated monitoring even of detailed agreements (service level agreements).

Automatic routing

The intelligent routing of tasks in the team constitutes the basis for effective service automation. Workflows guide service employees through their tasks. This way, you control the work in the IT service team efficiently and ensure process conformity.

Optimize your manpower planning and make it efficient

Organize your most important resource: the service team. Through the integrated manpower planning, you allocate IT service tasks transparently on the basis of the qualification and workload of your employees. Even mobile technicians in the field service remain constantly informed about their tasks in a clear way thanks to the smartphone connection.

Planning, documenting and invoicing costs

The service reporting supports in-house and external service organizations with the cost accounting and invoicing of services as well as with the strategic planning of the IT service. You can compile financial information for the top management, for instance, when an investment decision is pending.

Realizing individual added values

Companies the world over follow the ITIL standards. But every organization focuses on their own priorities. Although the mapping of processes of different companies is similar on paper, the degree of tool support required in service operations can vary significantly. That's why our software allows for the individual adaptation of all processes to your specific requirements. You have the freedom to adapt all processes according to your requirements at all times. And: You can use this unique strength in the automation of service processes even for non-IT processes. In so doing, you benefit from the intelligent software architecture. Your individual adaptations are available on a long-term basis, independent of system updates.

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