ITIL recommends measures for the continual improvement of services in the ITSM life cycle. This process requires systematic documentation of all service activities and the analysis with a powerful business intelligence (BI) software. An intelligent BI framework provides a solid basis for evaluations of all kinds.
Real-time monitoring on the basis of KPIs
In the BI Center, you will be informed at a glance about the latest status in your service team. On the basis of KPIs (key performance indicators), you monitor the percentage of availability of a service, for example, or the number of malfunctions in a month. Clearly structured graphs allow for quick information. Thus you gain a valuable basis for decision making for service strategies.
Comfortable data service for “self service BI”
Create your own complex evaluations easily with Microsoft Excel (PowerPivot). External BI solutions for service reporting provide you comfortably with updated information from the IT Service Management through a data service.
Service billing made easy
You bill your IT services to external customers or have to carry out in-house invoicing of services? With the service reporting, you have at your disposal a system with which you can bill services according to a broad range of methods—e.g. monthly lump sums for specific service packages or the up-to-the-minute invoicing of the technician's work.
Optimize IT services systematically
You recognize critical developments in the service management immediately and can adjust your strategy accordingly. Thus service reporting becomes the basis for the continual improvement of IT Service Management.
Service reporting shows the business value of the IT service
Through a sophisticated service reporting, you can analyze and present your processes in IT service. This way, you verify the performance level of your service team and the great benefit of your department for the overall company.