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IT Service Management

helpLine Efficient IT Service Management delivers custom-fit IT services for the business processes of a company. Best practice processes in compliance with the ITIL standard help the IT department to cope with the challenge. Reliable software is an indispensable prerequisite for it: Support the multifaceted challenges in the realm of IT Service Management, from the registration of incidents at the main Service Desk up to the deployment of mobile service staff in the Field Service.


The CIO is responsible for the efficiency of the IT Service organization. The automation of processes with a reliable IT Service Management system is essential for the optimization of the IT Service.
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ITIL Expert

As an ITIL expert, you want your company to profit in the best possible way from ITIL. Ensure the quality of your IT processes by a certified software. .
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Service Desk agent

Every service desk agent needs a broad range of information for the service team to function. On the basis of a reliable support system, all the tasks in the IT Service Management interlock smoothly.
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BI specialist

A meaningful controlling of IT Service processes is not simple. Intelligent service reporting supports you in improving your IT Service processes in the continual service improvement.
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System administrator

Even software for IT service management according to ITIL needs the IT service. It's great when the system is easy to integrate and adapt.
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