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Software as a service

helpLineYou prefer the uncomplicated operation of your service management system as an SaaS solution? – In this case, you can purchase our software offer as a monthly service. No matter whether you use helpLine, Serviceware or Careware — you can make use of the advantages of our SaaS concept for every service management solution. When using the system in the cloud, you meet the highest standards with our solutions: It is not for nothing that Serviceware has been awarded the prize as the "Best of 2013" solution in the "Cloud Computing" category by "Initiative Mittelstand."

Transparent costs

As an SaaS user, you operate your service management solution based on the principle of "Pay what you use." Your individual offer is essentially geared to the number of your service employees, the size of the supported customer base as well as the required software modules.

Easy operation

Your service management solution is very quickly ready for operation via the cloud. All updates are immediately available. This way, you benefit from every software update immediately without any expenditure for maintenance. Naturally, as an alternative, the installation on premises in your own data processing service center is also possible.

High security

Tried-and-tested data processing service centers guarantee the security of your data as well as a high level of availability of your service management system. You have a choice of two hosting partners:

  • Through the helpLine Leipzig Cloud , you purchase a cloud solution that is operated 100% in Germany. This way, you ensure conformity with even the most stringent data protection provisions.
  • Alongside that, the helpLine product portfolio is available to you through the Microsoft Azure Cloud . This Europe-wide offer is especially suitable for highly scaled, international service management organizations.

helpLine GmbH

  • Carl-Zeiss-Straße 16
    65520 Bad Camberg
  • Fon:  +49 6434 930 76-0
    Fax: +49 6434 930 76-300