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helpLine: Process control for the service management


The helpLine software platform constitutes an established basis for your service process management. The open and flexible architecture of the software facilitates the smooth integration into your infrastructure and supports a dynamic advancement of the process management. helpLine is one of the leading software systems worldwide in the area of IT Service Management (ITSM) — certified according to PinkVERIFY 2011 and classified as "Emerging Leader" by Forrester Research.

The modular structure of the helpLine product family allows for a tailor-made solution, fitting your requirements optimally. helpLine guarantees business licensing - no matter how large your company is or in which segment you work.

helpLine highlights

helpLine server

Your helpLine server constitutes the basis for your helpLine system. With the server products: "helpLine Professional" and "helpLine Standard," helpLine offers custom-fit functions and processes for different requirements in service management.
More information about the helpLine server products ...

helpLine clients

helpLine offers a suitable user interface for every participant in the service process. The various helpLine clients allow for quick and intuitive operation and can be set up to meet the individual needs of the user optimally.
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helpLine Portal

With the helpLine Portal & Webshop you provide a comfortable self-service platform for service customers. The helpLine Portal solution is easily integrated into your company website.
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helpLine extensions

The open helpLine architecture with its numerous interfaces turns the system into the hub of your service processes. helpLine has interfaces with communication systems and other solutions to share the use of data and control processes across systems.
More information about the helpLine extensions ...

helpLine GmbH

  • Carl-Zeiss-Straße 16
    65520 Bad Camberg
  • Fon:  +49 6434 930 76-0
    Fax: +49 6434 930 76-300