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Service Management Software: on-premises or in the cloud ...

News

  • 02. September – helpLine 5.4 out now! With its new version helpLine 5.4, helpLine expands its spectrum of functions in the areas of Business Intelligence in service and webbased Service Management. Furthermore, service organisations can better optimise their offers in the helpLine Webshop.

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  • June 14, 2013 – Visitors listened highly interested to the news on helpLine's latest Careware version 6.1

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  • April 3, 2013 - helpLine today released the new version 5.3 of its service management solution.

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  • March 6, 2013 - A television report on PMCS.helpLine at the CeBIT will be broadcast tonight in the NDR program "Hallo Niedersachsen" at 7.30 p.m.

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Events

  • date 06-07 November 2014
    KVD Service Congress, Munich Aiport

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  • date 18-19 November 2014
    Service Desk Forum, Rheingoldhalle Mainz

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Quotes

  • Service processes
    are a relay race:
    We get the relay stick from our customers. helpLine supports us not to drop it throughout the entire editing process.

    Axel Merx, Team Leader Order Processing North, Gira Giersiepen GmbH & Co. KG

  • Fast implementation:

    Within the shortest period of time we were able to control our comprehensive IT services according to ITIL.

    Karsten Haenisch-Lippstreu, Head of Support, NetCologne

  • Main information:

    helpLine has become the umbilical cord of IT of The Federation of Migros Cooperatives.

    Heinz Daetwyler, Head of IT procurement, IT services Migros

  • Increased productivity:

    Without Serviceware our organization would not be profitable.

    Walter Bastiaenssens, Head of IT,
    Omring

Tweets

helpLine GmbH

  • Carl-Zeiss-Straße 16
    65520 Bad Camberg
    Germany
  • Fon:  +49 6434 930 76-0
    Fax: +49 6434 930 76-300